Support
One address, answered by the people who built it.
There is no ticket portal and no chatbot. TETHERÆ is small enough that mail goes to the people who wrote the code, which is the fastest way to get a real answer.
Contact
hello@tetherae.com- Bug reports
- What happened, what you expected, and which platforms were on each end
- Security issues
- Same address. Include enough detail to reproduce.
- Beta access
- Say which platforms you would use it on
- Account deletion
- From Settings in the app, or write and we will do it
Before you write
Two problems account for most reports, and both have quick answers:
The Mac says it is capturing but the screen is black
macOS ties Screen Recording permission to the exact binary that was granted it, so updating or rebuilding the agent silently invalidates the grant while System Settings still shows the toggle switched on. Toggle it off and back on for the new build.
The machine keeps going to sleep mid-session
Check that Rest mode is what you are using rather than the operating system’s own sleep. Rest keeps the machine reachable with the display off; system sleep does not, and no remote-access software can wake a sleeping machine across the internet.
We do not ask for your password, and we will never ask you for it. Nobody from TETHERÆ needs your account credentials to help with a problem, so treat any message that asks for them as fraudulent, including one that appears to come from us.